, or by writing to:
P.O. Box 7609 Naples, FL 34101-7609
Personally identifiable information (also called personal information) is information that identifies you individually. It is our policy to collect only the personal information we need to receive payment for and to provide you with Sky Angel® Services, and to provide you with quality Web site Services. These are the specific types of information we collect from our customers and Web site visitors:
If you are a Sky Angel® customer, we collect information needed to Service your account, such as your name, address, age, telephone number, account number, subscriber plan, e-mail address, credit card account number, bank account number, social security number and other information you provide to us online or as a customer.
Your receiver collects information about the viewing choices that you and those in your household make, but that information is not associated with or linked with Sky Angel® Customer Account Information. This information may be summarized without identifying individual subscribers for the purpose, among other things, of measuring viewer interests, programming preferences and viewer penetration levels. We may share this summary information without personal identifying information with programmers, sponsors, and business partners.
Most of the Services on SkyAngel.com are available without our collection of any personally identifiable information from you at all.
Some of your information may be automatically collected by our Web servers as you browse our site, even if you are not a Sky Angel® customer. Our Web server automatically collects information known as “clickstream data,” such as the domain name of the site providing you with Internet access, the Internet protocol.
(IP) address used to connect your computer to the Internet, your browser type and version, operating system and platform, the average time spent on our site, pages viewed, information searched for, access times and other relevant statistics.
We use this information in the aggregate to measure the use of our site and to administer and improve our site.
Customers and Web site visitors may subscribe to enewsletters, special event alerts and/or special offer notices, and have the option of unsubscribing from these free e-mail Services at any time. Sky Angel® Web site(s) may also be used to order products or Services; activate programming; or enter promotional drawings. Sky Angel® customers may also receive marketing and promotional information in the mail. In these cases, Sky Angel® collects any or all of the following personal information: first and last name, age, billing/mailing address, shipping address, phone number, e-mail address, credit card number/ expiration date (when purchasing goods or Services), and receiver identification information.
Sky Angel® customers may have the option of joining our Viewer Advisory. The Viewer Advisory Board provides Sky Angel® with valuable feedback about key advertising, service quality and availability issues, such as development of advertising copy, selection of advertising images, identification of advertising vendors and strategic partners, identification of opportunities for improvement in programming, online and offline customer Service, as well as other similar uses. Members of the Viewer Advisory Board give Sky Angel® feedback by completing one or two brief surveys each month. Sky Angel® only uses survey results to inform our efforts to enhance the Sky Angel® customer experience. We may also send Viewer Advisory Board members messages about issues of interest or special events. Information relating to Viewer Advisory Board membership, completed surveys and survey results remain confidential. You may opt out of the Viewer Advisory Board at any time by clicking on a link provided at the bottom of survey e-mail communications or by e-mailing us at firstname.lastname@example.org
Sky Angel® TV or WebTV service subscribers may be asked to participate in an annual survey designed to gather information from subscribers related to key advertising, service quality and availability issues, such as development of advertising copy, selection of advertising images, identification of advertising vendors and strategic partners, identification of opportunities for improvement in programming, online and offline customer Service, as well as other similar uses. Subscribers may give Sky Angel® feedback by completing one or two brief surveys each year. Sky Angel® only uses survey results to inform our efforts to enhance the Sky Angel® customer experience. Completed surveys and survey results remain confidential. Participation in these surveys is optional.
We do not link or combine information collected through cookies with personal information you have shared with us. Most browsers used by visitors have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent, but setting a browser to reject cookies will limit the range of features available to the visitor on our site.
SkyAngel.com does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide personally identifiable information of any kind whatsoever to SkyAngel.com. If a child provides SkyAngel.com with personally identifiable information, a parent or guardian of that child may contact us to request deletion of that information from our records by sending an e-mail to email@example.com
, calling 1-800-SKY-ANGEL/1-800-759-2643 or (239) 963-3200or by writing to:
P.O. Box 7609
Naples, FL 34101-7609
Our affiliated site, KTVZONE.com, is tailored to the interests and needs of children, and implements additional personal information collection safeguards. You can find more information about protecting children’s privacy online by visiting www.ftc.gov/kidzprivacy
, or by contacting the Federal Trade Commission directly at their toll-free number, 877-FTC-HELP.
Sky Angel® considers any personally identifiable information we receive from you confidential, and it is our policy to use it only in providing our television and radio Service—from sales and installation, to operations, administration, advertising, marketing, support, network provision, maintenance, communications with you, billing, collection and in other ways related to providing our Services. We may provide name and address only to business partners for the purpose of offering additional services and promotions. You may opt out of such use by emailing or sending us a written request at the address found herein. We may also use such information in dealing with fraud and unauthorized use of our Services. Sky Angel® may retain personal customer information in its regular business records as long as someone is a customer or until no longer needed for business or legal purposes. Our security measures for this information are discussed below.
As a matter of overall policy, we do not sell, rent, transfer or disclose your personal information to third parties except as found herein, subject to the following limited exceptions:
We may use or disclose your information as permitted by law to perform charge verifications, report or collect debts owed, obtain credit information or request credit history, or protect the rights, property or safety of Sky Angel®, our customers, our Web site, or its users.
To the extent permitted by law, we may disclose personally identifiable information to government authorities pursuant to a legal request, or to third parties pursuant to a subpoena or other legal process. Under the Communications Act, we may be required to disclose your personal information, including personally identifiable viewing information, in response to a court order. If such an order is sought by a government entity, the law requires that you be provided notice and the opportunity to contest the order in a court proceeding.
We protect your personal information by using industry-standard security technologies and internal procedures that limit access to our databases. No system, however, is completely secure; therefore, we do not and cannot guarantee the complete security and accuracy of your personal information. Our process for requesting access to and correction of your stored personal information in the section “How can you access your information and what are your rights under the Communications Act” found below.
While most of our visitors appreciate the Services that registration on SkyAngel.com and/or subscribing to Sky Angel Service allow us to provide, we respect the right of each individual to control how his or her personally identifiable information is used. If you do not wish to receive our newsletter, e-news or communications about special offers or programs from us, you can opt out when the information is collected. Additionally, you can opt out of receiving such communications from us at any time by clicking on a link provided at the bottom of each e-mail communication or by e-mailing us at firstname.lastname@example.org
Sky Angel My Account enables you to monitor and manage your Sky Angel® account through the convenience and privacy of your personal computer. If you register for Sky Angel My Account, you will be able to securely review and correct your Sky Angel Customer Account Information in a secure, user-friendly online environment. You can register for Sky Angel My Account at SkyAngel.com. You may also obtain access to information we collect about you and correct any errors by contacting us 24 hours a day at 1-800-SKY-ANGEL/1-800-759-2643 or (239) 963-3200, by sending an e-mail to email@example.com
, or by writing to:
P.O. Box 7609
Naples, FL 34101-7609
The Communications Act, 47 U.S.C. § 338(i) applies to our practices for collection and disclosure of your personally identifiable information. If you believe that we have violated the provisions of the Communications Act, you may bring an action for damages, reasonable attorney’s fees and costs. The Sky Angel® Customer Agreement demonstrates our mutual agreement that claims such as these will be resolved by binding arbitration. We have provided each customer with a copy of the Customer Agreement
. The current version of Sky Angel® Customer Agreement is also available at www.skyangel.com